Refund
Currently, NO REFUND will be issued for cash, card, or any mobile platform payments.
Online Purchased Return
The customer who purchased products from our kraft.com.bd or any of our Kraft's e-commerce channels can change the product due to size, color, or faulted dispute in the goods. If due to color or size exchange, the customer has to pay transportation (return & reshipping) costs for the shipping. If a product faulted dispute is found, the kraft authority shall bear the shipping cost for both ways (recovery & reshipping). Also, customers can go to Kraft retail store for product exchange claims. The store manager will settle the claim according to the standard claim policy.
Shop Return
The customer who purchased Kraft products from our e-commerce channel can go to Kraft retail store for the product claim. The store manager will settle the claims, according to the regular claim policy.
General Terms & Policies
Products exchange is not applicable, without a receipt.
Goods may be exchanged only 1 time within 5 working days from the receipt date.
There will be no cash refund on any terms.
100-days warranty valid with all Kraft sealed products.
Warranty not valid for bags, belts, socks, apparel, imported footwear & international footwear brands.
